Acceptable Use Policy

Last updated: March 10, 2026

1. Purpose

This Acceptable Use Policy ("AUP") defines the rules and guidelines for using the FitzFlow platform. It supplements our Terms of Service and is designed to protect all users in our multi-tenant environment.

2. Permitted Use

FitzFlow is designed for automotive repair shops and related businesses. Permitted uses include:

• Managing customer information and vehicle records.
• Conducting digital vehicle inspections and uploading related photos.
• Scheduling appointments and managing shop workflows.
• Creating estimates, invoices, and financial documents.
• Communicating with customers about their vehicles and services.

3. Prohibited Uses

You may not use FitzFlow to:

Illegal or Harmful Activity

• Violate any applicable law or regulation.
• Upload, store, or transmit illegal content of any kind.
• Facilitate fraud, identity theft, or other criminal activity.
• Harass, threaten, or abuse other users.

Platform Abuse

• Attempt to access another shop's data or another user's account.
• Circumvent security controls, authentication, or access restrictions.
• Introduce viruses, malware, or malicious code.
• Interfere with the Platform's performance or availability.

Technical Abuse

• Reverse-engineer, decompile, or disassemble any part of the Platform.
• Scrape, crawl, or harvest data from the Platform using automated tools.
• Use the Platform's APIs in unauthorized or excessive ways.
• Attempt to probe or test the vulnerability of the Platform without permission.

Storage Abuse

• Upload content unrelated to automotive repair or shop operations.
• Use the Platform as general-purpose file storage.
• Intentionally upload excessively large files to consume storage resources.

4. Multi-Tenant Responsibilities

FitzFlow is a multi-tenant platform — multiple shops share the same infrastructure. As a tenant, you agree to:

• Respect the privacy and security of other shops and their data.
• Not attempt to access, view, or modify data belonging to other shops.
• Report any suspected security vulnerabilities or data exposure promptly.
• Manage your own user accounts and access permissions responsibly.

5. Account & User Management

Shop administrators are responsible for:

• Ensuring all users under their account comply with this AUP.
• Removing access for former employees or unauthorized users promptly.
• Using strong, unique passwords and not sharing login credentials.

6. Enforcement

If we determine that you have violated this AUP, we may take one or more of the following actions:

• Warning: notify you of the violation and request corrective action.
• Suspension: temporarily disable your account or specific features.
• Termination: permanently close your account and delete your data.
• Legal action: pursue legal remedies if warranted.

We will make reasonable efforts to notify you before taking enforcement action, except where immediate action is necessary to protect the Platform or other users.

7. Reporting Violations

If you become aware of any violation of this AUP, please contact us immediately at abuse@fitzpatricksystems.com.

8. Changes to This Policy

We may update this AUP from time to time. Changes will be reflected by the "Last Updated" date above. Continued use of the Platform after changes constitutes acceptance of the updated policy.

9. Contact

Fitzpatrick Systems
Email: legal@fitzpatricksystems.com